1. You can return your order within the trial period of 30 days. The trial period starts on the day you received the order.
2. All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused.
3. It is only possible to return products for a refund. Need a different size? Return your purchase and order the right size in the webshop.
Returns within Europe
Click here to enter the return portal
Returns outside Europe
Ship your return package to the address below and add a filled in return form to the package.
Download the return form here.
Merchandise Roughstate - returns
1047 HP Amsterdam
Costs for returning
In the return portal you can find the optional shipping methods with the costs involved. Click here
Where can you deliver your package for return?
Follow the instructions of your chosen shipping method.
How do I know if you have received my return?
You can follow your shipment via the track & trace link. You will receive an email whenever there is a status update during the handling process. It can take up to 14 days before the return process is completed.
How fast will I be refunded after returning?
We will refund you immediately after your return shipment has been approved. We have processed most of the returns within 10 working days after receipt. How fast the money will be on your bank account depends on your payment method:
- iDEAL: within 3 working days
- Credit card: within 10 working days
- Paypal: within 6-10 business days